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Placetopay FAQ’s

What is Placetopay?

Placetopay is the electronic payment platform Laboratorio Clínico Vital Care uses to process online payments generated on its site Covid-19 Tests, with the payment methods enabled to this end.

What are my payment options?

The Covid-19 Tests site by Laboratorio Clínico Vital Care allows you to pay with methods enabled for that purpose. According to the options chosen by Vital Care, you can pay with PayPal, debit or credit card and Placetopay.

Is it safe to enter my credit card information on this website?

Laboratorio Clínico Vital Care delegates the processing of sensitive data to Placetopay to ensure your information security. Our payment platform meets the highest security standards under PCI DSS for credit, debit, and prepaid cards. The platform also has an SSL certificate issued by GeoTrust, a Verisign company, which provides secure communications by encrypting all data to and from the site; therefore, you can feel confident when entering your credit card information.

During the payment process, the browser displays the authenticated organization’s name, the authority that certifies it, and the address bar turns green. These characteristics are immediately observable and provide assurance to complete the transaction in Placetopay.

Placetopay also uses McAfee Secure to constantly monitor the site and Certicamara to sign electronic messages.

Can I make the payment at any time and on any day?

Yes, at Laboratorio Clínico Vital Care, you can make your payments online 7 days a week, 24 hours a day, with just one click.

Can I change my payment method?

If you have not completed your payment yet, you can go back to the first step and choose your preferred payment method. Once the purchase is complete, the payment method cannot be changed.

Is there a cost for me as a buyer when I pay electronically?

No, payments made through Placetopay do not incur additional costs for the buyer.

If my transaction did not complete, what should I do?

As a first step, check if a payment confirmation email has arrived at your email account (the one registered at payment). If you do not receive it, you should contact ( to confirm the status of the transaction.

When your transaction is declined, you must verify that the account information is valid, that it is enabled for non-face-to-face transactions and that there is a balance or quota. If the request is still declined, you should contact Laboratorio Clínico Vital Care.

What should I do if I have not received proof of payment?

Whenever a transaction is approved through Placetopay, you will receive proof of payment and the purchase reference to the email address you provided at checkout. If you do not receive it, you can contact the VC AIRPORT by phone: +17874514311 or by email (, to request the voucher be re-sent to the email address registered at the time of payment. If you need further assistance, you can reach out to

What should I do if my purchase does not arrive?

Make sure the transaction was successful at your card issuer. Visit to learn about the time of response.

Discount Code: PCR10